I have made purchases through Benshaw in the past and would like to make purchases using my existing account. How do I obtain a user account and password ?

You can simply email your request for a user name and password using the link on the Contact Us form. provide your company name and contact information and Benshaw will promptly respond with a user name and password for your company.

I have logged into the BenshawExpress in the past, but I forgot my password. How Do I obtain another password ?

On the Your Account form there is a link for emailing your request for a password update for an existing account.

Does Benshaw set limits for on-line purchase order approval ?

Benshaw reviews all on-line purchase orders above a certain limit for approval. Purchase order approvals are based upon your current financial standing with Benshaw.

How can I check the status of an order that I have placed on-line ?

If you have an account with Benshaw, you can use the Your Account screen to review the status of all orders placed through BenshawExpress.  The order number, the order date, the order status , the total, the ship date, and the last ship date are available for each order placed on-line.

How is the product pricing structured ?

When you visit BenshawExpress without logging in you will see the product's catalog list prices. After you login using your account you will see the product pricing based upon  your current unique price list options with Benshaw.

If I do not have an account with Benshaw, can I place an order using a credit card ?

Yes, Benshaw currently accepts on-line Master Card and Visa credit card purchases. In the future we may accept additional credit cards.

When will the on-line transaction amount be applied to my credit card ?

The purchase amount will be applied at the time of the authorization.

How do I know that Benshaw has received my order ?

Benshaw will send you an order confirmation via email detailing the items on you order as well as the ship to address.

How do I know when my order has been shipped and when can I expect to receive the items on my order ?

An order shipping confirmation will be sent to you via email upon the fulfillment of the order.

How are applicable sales taxes calculated ?

The system first checks the ship to address information. If you are a registered Benshaw customer, then your taxes are calculated based upon your tax exempt/non-exempt status with Benshaw. if you are a Web customer purchasing with a credit card the system checks the tax postal nexus ranges based upon your ship to zip code to compute applicable taxes.

What freight options are available  ?

BenshawExpress provides for shipment via UPS, Common Carrier, and Air shipping. All prices are FOB, Pittsburgh PA. If you are a registered customer your default shipment method will be chosen. If you are a Web customer you may choose your shipment method For Guaranteed Two Hour Response call (412) 973-7081. if you call in for the Guaranteed Two Hour Response, please have your customer, the ship-to address, a contact name and phone number available.

What should I do if I need to make changes to an order ?

Once an order is entered in BenshawExpress, you can not return to make changes to the order on-line. Please contact  one of the Benshaw sales team to make changes to your order.

What happens if I leave BenshawExpress before completing an order ?

You will be automatically logged out after 30 minutes of inactivity. Should you have items in your shopping cart, your cart is not emptied until 10 days have passed. If you log back into the store and your cart is not empty from the previous session, you will be automatically directed to review your cart contents.